The second-hand marketplace Members Share Anger Regarding Size Changes
Shoppers are voicing their frustration after an update resulted in products showing incorrect sizing.
This online marketplace has revised its size classifications for female and kids' apparel but did not contact all shoppers about the modification.
Online Platforms Reaction
Countless users and merchants are posting online claiming that product pages now present a modified sizing category compared to what was initially listed because of the remapping.
The platform stated the updated approach better aligns with other platforms.
They have suggested members to examine their items and update the measurements by hand when needed, causing user dissatisfaction.
Measurement Approach Updates
Earlier, the sizes had both one number and one letter, for instance S/8 or M/10.
The new system has a letter and a range for example S/UK 8-10.
For certain items, the measurements have been reclassified - like an L measurement was formerly size 12 but currently displays as UK 16-18.
Shopper Accounts
A fashion influencer, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".
"Not many brands say XL is a 20-22," the way the service now categorizes.
Stephanie Gallen, from Glasgow, said garments she listed featuring size 14 markings were displaying on the service as measurements 20-22.
"Should someone sized 20-22 purchase these they may become frustrated," she said.
Required Changes
A different user, based in Derby, said she had been left angered due to the update requiring manual adjustment the sizing for "all her products".
"Personally, this is quite irritating, because of my ongoing medical condition and platform income has been essential for me since losing part of my income," she said.
Marketplace Information
The service features exceeding 100 million shoppers, including 18 million in the UK.
It has proved a popular alternative versus similar marketplaces including eBay and Depop.
This isn't the first time where an unanticipated change on the platform has faced criticism: earlier, the service retracted a modification concerning shipment methods following member complaints.
